1. Introduction
Welcome to NanliteUS.com. We are committed to protecting the privacy of our customers and visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website NanliteUS.com (the "Site"), purchase our LED lighting products, or subscribe to our communications.
By using our Site, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We collect information in a few different ways to provide and improve our services to you.
a) Information You Provide to Us Directly:
● Order Information: When you purchase a product, we collect personal information such as your name, billing address, shipping address, email address, phone number, and payment information. Please note that payment details (like credit card numbers) are processed securely by our third-party payment processors (e.g., Stripe, PayPal) and are not stored on our servers.
● Account Information: If you create an account on our Site, we collect your name, email address, and a password.
● Marketing Communications: When you sign up for our email newsletter, we collect your email address. When you opt-in to receive SMS/text message alerts, we collect your phone number.
● Customer Support: When you contact us for support or inquiries, we may collect your name, email address, phone number, and any other information you provide in your correspondence.
b) Information We Collect Automatically:
● Usage Data: We automatically collect information about how you interact with our Site. This may include your IP address, browser type, device type, operating system, pages you viewed, the time and date of your visit, the time spent on those pages, and referring website addresses.
● Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to track activity on our Site and hold certain information. Cookies are files with a small amount of data that are stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
3. How We Use Your Information
We use the information we collect for various purposes, including:
● To Fulfill Your Orders: To process payments, arrange for shipping, and provide you with order confirmations and invoices.
● To Provide and Maintain Our Service: To manage your account, provide customer support, and operate our Site.
● For Marketing and Promotions: To send you email newsletters and SMS messages about new products, special offers, and other news you have consented to receive.
● To Improve Our Site: To understand how our users interact with our Site so we can improve the user experience, our product offerings, and our marketing efforts.
● For Security and Fraud Prevention: To monitor for and prevent fraudulent transactions and other illegal activities.
● To Communicate With You: To respond to your inquiries and provide you with updates related to your orders or our services.
4. How We Share Your Information
We do not sell your personal information. We may share your information with third-party service providers who perform services for us or on our behalf, but only for the purposes described in this policy. These parties include:
● Payment Processors: To securely handle your payments.
● Shipping Carriers: (e.g., FedEx, UPS, USPS) to deliver your orders.
● Email Marketing Platforms: (e.g., Mailchimp, Klaviyo) to manage and send our email newsletters.
● SMS Marketing Platforms: (e.g., Twilio, Attentive) to manage and send our text message communications.
● Analytics Providers: (e.g., Google Analytics) to help us analyze our website traffic and user behavior.
● Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
5. Email and SMS Communications
You have the right to opt-out of our marketing communications at any time.
● Email Opt-Out: You can unsubscribe from our email newsletter by clicking the "unsubscribe" link at the bottom of any marketing email you receive from us.
● SMS Opt-Out: You can opt-out of receiving SMS messages by replying "STOP" to any message you receive.
6. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information under local law (such as the GDPR in Europe or the CCPA/CPRA in California). These rights may include:
● The right to access – You have the right to request copies of your personal data.
● The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
● The right to erasure (or "Right to be Forgotten") – You have the right to request that we erase your personal data, under certain conditions.
● The right to opt-out of the sale or sharing of personal information.
To exercise any of these rights, please contact us at the details below.
For California Residents: We do not "sell" personal information as the term is traditionally defined. However, under the CCPA/CPRA, sharing information for online advertising may be considered a "sale" or "sharing".
7. Data Security
We use administrative, technical, and physical security measures to help protect your personal information. We use Secure Socket Layer (SSL) technology to encrypt data during transmission. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security system is impenetrable.
8. Children's Privacy
Our Site is not intended for use by children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete that information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. We encourage you to review this Privacy Policy periodically for any changes.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
● By Email: support@nanliteus.com
● By Mail: 4528 Brazil St #C, Los Angeles, CA. 90039
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