Returns

APPLIES ONLY TO PURCHASES MADE FROM NANLITE ON THIS SITE*

*IF YOU PURCHASED YOUR NANLITE PRODUCT FROM A DEALER, PLEASE CONTACT THEM DIRECTLY TO INQUIRE ABOUT THEIR RETURN POLICY. WE DO NOT ACCEPT RETURNS OF PURCHASES MADE FROM OTHER SOURCES.


NanLite US prides itself on unparalleled customer service. Our goal is to make sure the photographers and filmmakers who share our passion are completely satisfied.

However, if you need to return an item, we're here to help. You have 30 days to return your merchandise. Returned items must be in their original packaging and in new and unused condition. Please include a copy of the packing list, a note explaining the reason for the return, and whether you would like an exchange of equal value or to be credited (excluding shipping). While there is no restocking fee, shipping charges, if we provide you a return shipping label, will not be refunded.

In the event you feel there is a manufacturing error, please contact the Service Department at service@nanliteus.com and we’ll do our best to make things right.

Return Process

While there is no restocking fee for your return, you are responsible for any costs associated with shipping your return to us. To return an item please place the item in its original packaging with a copy of the receipt, and mail your item to the following address:

NanLite US Returns
Return for [ENTER YOUR NAME]
75 Virginia Road
North White Plains, NY 10603

Please visit this page to complete the return authorization form:
https://nanliteus.com/returns